Three pillars: an onboarding engine that maps your environment automatically, an agent that resolves within strict bounds, and a deployment model that meets you where your data lives.
Onboarding is the moat. Helpzero connects through your identity provider and builds a working map of your environment before it ever acts.
Identity-driven connection via your directory. The App Factory provisions scoped app registrations automatically — no shared passwords, no manual API keys.
Shadow mode ingests live tickets and drafts what it would do — resolutions, replies, escalations — without executing anything.
The stakeholder confirmation dashboard shows every proposed capability. You approve, restrict, or deny each one explicitly.
Tier zero goes live only on approved scopes. Every action stays auditable and reversible.
Helpzero doesn’t improvise. Every ticket runs through a bounded resolution loop with a forced clean exit.
The agent targets the proven 40–60% of tier-1 tickets that are repetitive: access, resets, how-to, routine configuration. Phase 2 climbs into deeper L1 and L2 diagnostics.
Resolve → verify → close, with a hard iteration bound. If verification fails or confidence drops, the loop exits to a human with full context — never a silent retry spiral.
Runbooks, policies, past tickets, and tribal knowledge become structured, tenant-scoped context. The agent cites what it used for every resolution.
Suspicious sign-ins, phishing reports, anything anomalous — auto-escalated to humans immediately. The agent never “handles” a threat quietly.
Every action, source, and decision is logged per ticket. Compliance reviews take minutes, not archaeology.
Slots into ConnectWise, Halo, Autotask, and standard helpdesk stacks — instead of replacing them.
The same agent core runs in both tracks with swappable inference — choosing cloud today never locks you out of sovereignty tomorrow.
Kill the repetitive 40–60%: access, resets, how-to, routine requests. Available at launch.
Diagnostic workflows, device and app troubleshooting, guided remediation with verification at every step.
The same tier-zero pattern extended to HR and facilities requests — once IT is nailed, not before.
Every demo runs in shadow mode on real data. The agent proposes; you watch.
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